Frequently Asked Questions

Find answers to the most commonly asked questions about our online booking service.

How do I book online?

1) Click the 'Book Online' button wherever it appears in the website. This will take you to our online booking webpage;

2) Register for the system (new user) or input your login and password (existing user);

3) Select a date;

4) Select an activity;

5) Select a time;

6) Confirm Booking;

7) Make a secure payment via Worldpay

Who should I talk to if I have a query regarding my booking?

You can email onlinebooking@westway.org. Your email will be dealt with as soon as possible, within 24 hours.

Alternatively you can call 020 8969 0992 and select "booking line" option from the list  and our admin/receptionist team will be happy to help you through the process.

How far in advance can I book online?

You can book most activities (casual climbing, indoor/outdoor tennis court hire, adult/junior tennis lessons, all football pitch hire, all netball/basketball/cricket/fives hire) online a month in advance and phone bookings up to one week in advance.

Can I cancel my online booking?

Yes. To cancel please call 020 8969 0992 and select the "booking line" option.

Refunds will be given on bookings if you qualify for a refund under our Terms and Conditions & 
Cancellation Policy - see "Terms and Conditions".

Can I get a refund on my online booking?

Yes, if you have cancelled with the correct 48 hour notice period and complied with the Terms & Conditions.

To cancel please call 020 8969 0992 and select the "booking line" option.

What if I have lost my Westway Online PIN Number?

Just email onlinebooking@westway.org and we will email you a reminder or ask us next time you are at the centre.

Alternatively you can click on the "Forgotten your Password" link on the second page of the online booking system.

What should I do if I move home, change 'phone number etc?

You can your personal details when logged into the online booking system, just click on the "Edit my details" tab.

Alternatively email onlinebooking@westway.org and us - don't forget to include your Westway User Registration Number (the one on your Westway card).

Can anyone use the online booking system?

Yes!

New Users: Register online.

Existing Users: Send an email to onlinebooking@westway.org. Type in your Westway Card number and the email address that you want your PIN Number sent to.

Please  email any contact details which may have changed since you registered with us.

We will confirm receipt of your email immediately and shortly afterwards you will receive your PIN.