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Introduction

Learn about our commitment to our customers.

We aim to provide quality service to all of our customers by ensuring that our staff are fully inducted and trained to deal with your enquiry. We aim to treat all customers with dignity and respect and in a fair and honest manner. We are committed to constantly improving our service, so any feedback which is given will be welcomed and acted upon. We aim to provide accurate up to date information in person, on line and via marketing information and try to ensure that our booking procedures are clear and simple to use.

Use the links below to find our more about our commitment to our customers:

Customer Feedback
Customer Feedback
Mechanisms to provide feedback about the service that we deliver.
 
Customer Forum
Customer Forum
An update on actions identified at the Customer Forum of 2nd July 2008.
 
Quest Assessment
Quest Assessment
A tool for continuous service improvement.
 
Customer Complaints Procedure
Customer Complaints Procedure
If our service fails to meet your expectations, you can register a complaint using this procedure.
 
Online Customer Feedback
Online Customer Feedback
Helping us to offer you the best service.