1) Bookings
From the 1st April 2009 ALL block booking requests and/or renewals must be submitted to the Tennis Administrator 6 weeks prior to the date of the first session.
In the event that we are unable to accommodate all or part of your request and/or renewal the Administrator will contact you at the earliest opportunity.
2) Payment
All applications for block bookings must be paid in full at the time of requesting a block booking. We work on a ‘No payment = No booking’ policy.
We accept the following types of payment: credit card (as requested on the block booking form), cheque, cash or BACS transfer.
Please download our Block Booking Renewal Pack.
3a) Changes and Cancellations
Bookings cancelled up to 48 hours before the start date of the first session of the block booking will be refunded. Any bookings cancelled after this time will not receive a refund.
It will be at the manager’s discretion to award a refund in exceptional or unforeseen circumstances. All cancellations must be notified in writing outlining the reason, name of the person participating, coach (if applicable), booking date and time.
E-mail: tennis@westway.org & tenniscancellations@westway.org
3b) The Westway Sports Centre reserves the right to cancel or amend a block booking at any time. Whenever this happens, we will give as much notice of these changes as possible.
4) Coaching and Tennis Coaches
Westway Tennis has two different ‘types’ of coaches:
4a) Coaches employed by Westway
Tennis Coaches employed by Westway can be booked through Westway’s Tennis department or online website. If in the event the coach, employed by Westway, becomes unavailable for a block-booked lesson, we will endeavour to find a suitable replacement. If we are unable to find a suitable replacement coach, we will refund the cost of this booking.
4b) Self Employed Coaches & Court hire
Self employed tennis Coaches working for and on behalf of Westway get paid directly by the customer. Self employed Coaches can NOT be booked through our Tennis department, but should contact the Coach directly for any Tennis Bookings.
Westway Tennis department facilitate the booking and accommodate the court hire. Westway Tennis can recommend a self employed Coach but it is the responsibility of the customer to make arrangements with a Self employed Coach.
All of Westway’s tennis Coaches hold a tennis licence and have been reference checked by the Criminal Reference Bureau (CRB) and are authorised to use Westway sports centre and facilities. It is not permitted to bring a tennis coach who does not hold a tennis licence and has not been reference checked by Westway Sports Centre.
Court hire on the other hand can be booked through the Tennis department
5) Comments and Complaints
The Westway Tennis Department try to make every effort to give the best available service to their customers. If however you would like to leave a comment or in the event that you feel that you have not received the standard of service you expect from the Tennis Department, please put your comment (or complaint) in writing
to: tennis@westway.org
Every comment (or complaint) will be looked at individually and efforts will be made to reply as soon as possible.
